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What does the pending payment status mean?


Question

What does the pending payment status mean? Did something go wrong?

Answer

Pending payment is a status of the transaction made by the customer of a merchant.

Each transaction, regardless of whether it is authorized or not, is recorded in the list of transactions on our payment gateway. A transaction obtains a Payment pending status in the following case:

The merchant has generated a payment link (or payment button / e-mail containing a link) and the customer has opened this link to fill in the necessary information and make the purchase. However, the client has not completed the authentication process or has not entered the data of his card and as a result did not proceed with the purchase. In this case the purchase process has been started but has not been completed, it is in a pending state.

There are several reasons why the customer decides not to continue with the purchase. It may be that he has changed his mind or just been interrupted and will resume the purchase process later.



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